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Capital One Senior Director, Product Excellence in New York, New York

11 West 19th Street (22008), United States of America, New York, New York

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Director, Product Excellence

Senior Director, Product Excellence

Capital One is the only founder-led Top 10 bank in the US. We offer industry-leading credit cards, checking accounts, savings accounts, brokerage accounts, car loans, home loans, and other financial products that are central to the way that more than 65 million people live every day.

The Senior Director of Product Excellence for the Commercial Bank’s B2B Payments team plays a critical role in achieving our goals. The B2B Payments team is responsible for all of the payables, receivables, and liquidity products used by clients as well as associate-facing tools and operations and sales support.

The Product Excellence team is the backbone of how our team and products operate. Responsible for analytics and training, as well as providing project management support, this is a highly collaborative role that ensures consistent strategy and standardization of tools and outputs.

As a Product Excellence Leader you will:

  • Lead Product Excellence team and agenda across products

  • Ensure consistency and efficiency of routines, language, tools, and processes

  • Manage the product governance process

  • Lead team responsible for business case development, product monitoring and reporting, pricing model development, and product analytics

  • Provide project management for key initiatives

  • Define and report on key performance indicators (KPIs) for our commercial products to measure success/failure

  • Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making

  • Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps

  • Prioritize, negotiate and remove blockers to enable successful launch or optimization cycle

  • Serve as subject matter expert, contributing practitioner, and thought leader to teams

What we are looking for:

  • Experience leading Product Excellence methodology

  • Proven experience in and passion for building and shipping great products

  • Creative problem solver who lives at the intersection of Human, Business, and Technology dimensions. Deep fluency and experience in at least two of these dimensions, with solid understanding of the third.

  • Blend of both strategic and tactical thinking--someone who can identify and prioritize opportunities in highly ambiguous contexts, and then organize thematic work areas in deep detail, thus aligning long term vision with iterative execution

  • Strong quantitative background to support data-informed decision making

  • Collaborative, team player attitude with the ability to navigate and influence the organization

  • Exceptional communication skills--someone who is an engaging storyteller and is at ease presenting to executives.

  • Demonstrated experience leading project management teams

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 8 years of experience in digital product management

Preferred Qualifications:

  • Bachelor’s Degree in Computer Science or Engineering

  • MBA or Master’s degree

  • At least 8 years of experience translating business strategy and analysis into consumer facing digital products

  • At least 8 years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.