Chevron Corporation Customer Service Representative Marine Lubricants in United States
The Customer Service Representative is responsible for processing orders and managing incoming customer calls. This position requires customer focus, well-balanced interpersonal skills, teamwork, organizational skills and Microsoft office knowledge. Successful candidate must have the ability to handle interruptions and maintain focus. The Customer Service Representative is a key contact for customers, internally and externally.
Responsibilities for this position may include but are not limited to:
Full accountability and ownership for order to cash process
Handling customers’ enquiries and orders, submit price quotations, unsure correct product order
Liaises with delivery agents to ensure product availability, delivery capability and any extra charge requirements
Communicate efficiently with customers and cross functional teams to ensure timely & cost-efficient deliveries
Execute manual transactions/ manual payment posting
Handling complaints and conduct root cause analysis to resolve problems
Assist account managers’ in customers visit to sort out specific problems or to train a customer’s staff in Chevron’s order procedures and OnePort system
Carry out simple analytical dashboard reporting
Required Qualifications & Experience:
Minimum bachelor’s degree
Two years minimum work experience
Experienced in managing customer expectations, managing and facilitating short-notice orders or 'emergency' requirements
Excellent teamwork and cross functionally with for example Credit departments to meet business constraints on customer's financial statuses
Candidate must be fluent in English and Greek, able to deal with a worldwide customer base and communicate with people for whom English is not their first language
Prepare to adapt to customers irregular requirements and use initiative to solve problems
Proven capability to work to deadlines, working under pressure and ensuring delivery of required service
Ability to work after regular office hours
Proficiency of computer application i.e. MS office, MS Excel, Macro (Power BI, SAP is a plus)
We offer a fixed term employment contract for approximately 11 months.
For the most suitable candidates we offer an excellent salary & benefits package and an all-round, challenging role in an international environment. Chevron offers an American culture, Results driven, Open & Direct communication.
Relocation Options: Relocation will not be considered.
International Considerations: Expatriate assignments will not be considered.
Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position
Apply with your detailed CV with a motivation letter. For any queries regarding the position itself, please contact Mr. Hung Luong, HR Coordinator (+32(0)9 293 71 07 - JoinCVXNWMEDEUR@chevron.com).
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in San Ramon, Calif. More information about Chevron is available at www.chevron.com.
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.